Gabriela Top Rated+
Senior Customer Support Representative
COL Colombia
Available
LATAM CUSTOMER SUPPORT
Hire Remote Customer Support Reps from Latin America
Trained support reps who handle tickets, live chat, email, and phone — aligned to US business hours. Matched in 48 hours. 24-month replacement guarantee.
10,500+
Placements over 10 years
48 hours
Match SLA
24 months
Replacement guarantee
Expensify · Apollo.io · Vonage · GetAccept
Anchor customers
Miguel Top Rated
Customer Support Specialist
MEX Mexico
Available
Expensify
Apollo.io
Vonage
GetAccept
4 anchor customers. 28 combined years. Still hiring.
Every candidate is scored on 7 retention dimensions
We don't just match on skills. We predict who stays.
Tell us what you need
2 minutes. No commitment. Get matched in 48 hours.
Which role are you hiring for?
What your Customer Support Representatives will do
Your support rep handles the frontline — inbound tickets, live chat, email, and phone — so your product and CS teams can stay focused on building and growing. Pre-vetted for English fluency, empathy, product aptitude, and the ability to handle high ticket volume without quality degradation.
Typical profile
Experience
2+ years of B2B or B2C support experienceCore skills
Ticket managementLive chat supportEmail supportProduct troubleshootingEscalation handlingKnowledge base maintenance
Tools
ZendeskIntercomFreshdeskHubSpot Service HubSlackNotion
Availability
Full-time, US business hours4.8/5
average CSAT score from LATAM support representatives
$1,800–$2,500/mo
Full-time LATAM support rep, all-in
48hr
Matched and interview-ready
Ready to hire?
Customer Support Representatives matched in 48 hours
No cost to get started. Tell us what you need and we will curate your shortlist.
A day in the life of your Customer Support Representatives
Ticket management
Triage, categorize, and resolve inbound support tickets within SLA. Prioritize by urgency, document resolutions, and flag recurring issues.
ZendeskFreshdeskIntercom
Typical output
First response within 2 hours. 85%+ of tickets resolved without escalation.
Live chat
Real-time customer support via Intercom, Zendesk, or HubSpot chat. Handle multiple concurrent conversations with consistent quality and speed.
IntercomZendesk ChatHubSpot Service Hub
Typical output
Under 60-second first response. 5+ concurrent chats managed efficiently.
Email support
Draft professional, empathetic responses to support emails. Escalate complex issues with full context documented. Track resolution to closure.
ZendeskFreshdeskHubSpot Service Hub
Typical output
Clear, professional replies. Escalations fully documented with repro steps.
Knowledge base maintenance
Update help docs and FAQs based on ticket trends. Flag recurring issues for the product team and document workarounds for fast resolution.
NotionIntercom ArticlesZendesk Guide
Typical output
2–3 new or updated articles per week based on ticket volume patterns.
When to hire Customer Support Representatives
Common scenarios where LATAM Customer Support Representatives deliver outsized ROI.
Support queue growing faster than headcount
Response times are slipping and CSAT is trending down. Ticket volume outpaced your current team. Add trained reps immediately without a long hiring cycle.
Team size: 1–3 support reps
Timeline: 1–2 weeks to ramp
Scaling from founder-does-support
CEO still answering tickets at $2M ARR. A dedicated support rep takes over the queue so the founding team can focus on growth.
Team size: 1 support rep
Timeline: 1–2 weeks to ramp
Follow-the-sun coverage
US team covers daytime. A LATAM rep covers overlap hours or extended shifts — giving customers faster responses without an overnight hire.
Team size: 1–2 support reps
Timeline: 2 weeks to ramp
Why companies trust CloudTask
Pre-vetted Customer Support Representatives professionals with verified skills, confirmed availability, and a replacement guarantee.
Replacement guarantee
24-month free replacement guarantee on every hire.
Human-managed matching
Every match reviewed by our team. AI assists, humans decide.
Interview-ready
Cover video, verified skills, confirmed availability.
Availability confirmed
Verified within the last 30 days.
Customer Support Representatives verified
Experience confirmed through work history and assessment.
LATAM specialists
10,000+ GTM placements across Latin America and the Caribbean.
10,000+
GTM hires placed
4x
Inc. 5000 honoree
48hrs
Time to first matches
85%
90-day retention
How it works
1
Tell us what you need
2-minute qualification. No commitment.
2
Get vetted matches
3-5 curated candidates within 48 hours.
3
Interview and hire
We handle scheduling, logistics, and onboarding.
Customer Support Representatives ready to start
Vetted, available, and experienced. Sign up to see exact rates and book interviews.
Top Rated+
Available
Gabriela
Senior Customer Support Representative
COLColombia
ZendeskIntercomHubSpot Service HubJiraNative/Bilingual
Top Rated
Available
Miguel
Customer Support Specialist
MEXMexico
FreshdeskIntercomSlackNotionFluent (C1)
Top Rated
Available
Natalia
Support Representative
ARGArgentina
ZendeskFreshdeskNotionSlackFluent (C1)
"We went from 36-hour average response times to under 2 hours. LATAM reps aligned to US business hours changed everything."
Rachel
Head of Customer Experience, E-commerce SaaS, 80 employees
Case study
How a SaaS company scaled to 5,000 tickets/month without increasing US headcount
4.8/5 CSAT maintained at 5x ticket volume
A scaling SaaS company was handling 1,000 tickets/month with two US-based reps. As volume grew to 5,000/month, they hired four LATAM support reps through CloudTask. CSAT held at 4.8/5, first response time dropped to under 90 minutes, and the US team was freed up for strategic CS work.
Common questions about hiring Customer Support Representatives
What does the 24-month replacement guarantee cover?
If your hire leaves, underperforms, or isn't the right fit within 24 months of placement, we replace them at no additional cost. This is backed by our Role Intelligence System which scores every candidate on 7 retention dimensions before match.
Why LATAM?
US business hours alignment, and LATAM GTM talent has 24-month average tenure with our buyers. We've placed 10,500+ professionals over 10 years with anchor customers like Expensify, Apollo.io, Vonage, and GetAccept staying 5 to 8+ years.
How does CloudTask predict retention?
Every candidate is scored across 7 dimensions tied to long-term fit: AI Readiness, Communication, Long-Term Upside, Marketplace Readiness, Role Fit, SaaS Readiness, and Tool Fluency. Trained on 10,500+ placements over 10 years.
What is the difference between Customer Support and Customer Success?
Customer Support reps handle reactive ticket resolution — answering questions, troubleshooting issues, and resolving problems. Customer Success managers are proactive — they drive adoption, reduce churn, and expand accounts. Support is a cost center that protects revenue. Success is a revenue center that grows it. Most companies need both.
Can LATAM support reps handle US customers?
Yes. All CloudTask support reps are vetted for English fluency, professional tone, and US business etiquette. They work US business hours from LATAM time zones with full overlap. Many of our support reps have 3+ years of experience supporting US SaaS customers.
What support tools do CloudTask reps use?
Zendesk, Intercom, Freshdesk, HubSpot Service Hub, Slack, and Notion are the core stack. Reps are also trained on ticketing workflows, SLA management, and escalation protocols. We vet for tool proficiency before matching.
Related hiring paths
$299/mo CloudTask membership. No placement fees. 24-month guarantee included. See pricing details
Your next customer support representative. Guaranteed for 24 months.
Get matched in 48 hours. If they don't work out, we replace them free.
No cost to get started Matches in 48 hours 24-month replacement guarantee